Frequently Asked Questions

Everything you need to know about shopping with JETS UK.

What are your standard shipping times within the UK?

We offer standard delivery within 3-5 business days. Next-day delivery is available for orders placed before 2 PM GMT, Monday through Friday.

How do I return an item for a refund?

You can return any unworn items with original tags within 28 days of purchase. Simply use our online portal to generate a prepaid Royal Mail return label.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Klarna for buy-now-pay-later options.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I track my order once it has been dispatched?

Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to follow your parcel's journey.

Are your materials sustainably sourced?

At JETS UK, we are committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our seasonal collections to reduce our environmental footprint.